Contact Us/Business Hours

PEF Membership Benefits Program

Physical Address: 1168-70 Troy-Schenectady Road, Latham, NY 12110, United States
Mailing Address: P.O. Box 12414, Albany, NY 12212-2414
Business Office Hours: Monday-Friday 9 am to 5 pm EST

Important Notice Regarding PEF Membership Benefits Program Office Hours:

The PEF Membership Benefits Program office is open Monday-Friday
from 9 am to 5 pm EST. There are no office hours on the weekends.

No Weekend Office Hours—What this means to you:

1) If you are requesting information on services or programs outside the business hours of Monday-Friday 9 am to 5 pm EST, please be advised that there are no PEF MBP staff members available to assist you or answer your questions.
2) If you are attempting to make a regular ticket or e-ticket purchase outside the business hours of Monday-Friday 9 am to 5 pm EST, please be advised that there are no PEF MBP staff members available to assist you with a ticket purchase, nor answer any phone calls/emails about ticket delivery.
3) If you are calling or emailing outside our normal business hours of Monday-Friday 9 am to 5 pm EST, you can expect to hear from a PEF MBP staff member on the next business day.
4) If you happened to purchase an e-ticket over the weekend (which is outside our normal business hours) and you did not receive your e-ticket within 48 hours, you may:
1. Send an email directly to mbwebrequests@pef.org
2. Complete the form below and hit submit, or
3. Call PEF MBP at (800) 342-4306, ext. 243, and leave a detailed message. A member of the PEF MBP staff will respond to anyone of the above message options you utilize—on the next business day. PEF Staff are not available to address your e-ticket issues/concerns over the weekend.

 

Phone: (518) 785-1900, ext. 243 • (800) 342-4306, ext. 243.

Ticket Orders Option 1
Insurance Option 2
Legal Plan Option 3
PEF Travel (518) 782-9045

 

 

 

Fax: (518) 783-5339
Email: mbwebrequests@pef.org

 

  • This is the seven (7) digit number that appears on your PEF ID card.
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