First class shipping is FREE and please allow up to 2-3 days for PEF MBP order processing. Delivery will be within 3-5 business days after processing, in most cases. During peak times and holidays, delivery time may vary. If you want next day or 2-3 day shipping, choose one of these shipping options:
No. PEF MBP is open Monday-Friday 9 a.m.–5 p.m., except on state recognized holidays or when the state offices shut down due to extreme weather. Holiday closings are posted on the homepage of pefmbp.com.
Yes. Go through the shipping and billing information to get to the shipping option screen. Select “pick-up at our Albany office” and your order will be ready for pick up on the next business day at noon at 10 Airline Drive, Suite 101, Albany, NY 12205.
To order tickets, a payment must be applied. We do not have the capability to place tickets on hold because some tickets have a very limited quantity.
Ordering via our eStore, which is open 24/7, is always the best. You can select “Pick-Up” as a shipping method if you live within driving distance to the PEF MBP office. Your order will be ready for pick up on the next business day at noon. Otherwise, you can select Overnight or USPS Trackable shipping for an additional fee. And, if your order is received by 2:55 p.m., Mon-Thu (non-holiday) your USPS Trackable order will ship the same day.
Yes, if you are paying with cash and you have the PEF member’s MIN. PEF MBP staff cannot provide MINs to anyone other than the member.
Not all vendors have them available and often, the best savings are not associated with e-tickets. However the availability of e-tickets is growing.
To keep ticket costs low, we accept credit cards that charge a lower processing fee. We currently accept Visa, MasterCard, and Discover.
Yes, but please keep in mind that lunch is a very busy time and we operate with less staff as our staff must take lunch between 11 a.m. and 2 p.m. Therefore, if you call during this time period to place an order, you may experience a short waiting period in the phone que. If you visit the office you may experience a brief wait period as well.
Yes, Monday-Friday from 9 a.m.–5 p.m. Online hours are 24/7. Always check our eStore for the most current information on ticket selections. And if tickets are sold out, the product page will read, “Not Currently Available”. This is usually only temporary while we await new inventory unless it’s a limited engagement product such as a Broadway show, or seasonal product.
From 9 a.m. to noon, Monday-Friday is usually the slowest time. If you live local and order your tickets online, they will be available for pick up the next business day at noon. We will process your order and have your tickets ready and waiting for you when you get here.
We offer “Will Call” tickets for certain “Special Events”, but this is rare. If you are within driving distance of our Albany office, you may select the “Pick Up” shipping option. Your order will be available for pick up the next business day at noon.
Yes, you can have someone else pick up your order if you tell us the name of the designated person. If you are placing the order online, there is a Note Section on the screen that comes up AFTER you enter your credit card information. Enter the name of your designated person in this notes section. If you order over the phone, tell us at the time of ordering that someone else will be picking up the tickets and we will make a note on the order. The person picking up the tickets will need to show a photo ID.
A growing number of tickets can be emailed.
E-tickets will be identified with this e-ticket icon:
Certain venues and retail locations offer members a discount when presenting their PEF ID card at time of purchase. Such venues and retail locations will be promoted on the PEF MBP website as offering a PEF MBP ID card discount.
No. Our system has a box for “Special Instructions”, however, it is for internal staff use only. This section is designed for you to be able to tell us if you plan to pick up your tickets at a certain time or day, or if someone else will be picking up the tickets for you.
We make every effort to respond to emails as quickly as possible during our weekday office hours, but depending on the number of members being serviced at any given time, we cannot always respond immediately. PEF MBP will make every attempt to respond to your email within 24-48 hours. Also, if you email PEF MBP after 3 p.m. on Fridays, you may not receive a response until Monday morning.
While we highly encourage orders to be placed online, it is possible to order by mail. Send a letter to PEF MBP and include your full name, PEF Membership Identification Number (MIN), a detailed list of items ordered, and a check made payable to PEF Membership Benefits Program, 10 Airline Drive, Suite 101, Albany, NY 12205. Also include a daytime phone number in case we have questions regarding your order.
Please review our Terms & Conditions as the number of tickets you can order may vary by vendor and season. The number of tickets you can purchase can be found on the product page under the Add To Cart button. This will show you the Member quantity, as well as the Discounted quantity. The Discounted rate is the cost before any subsidy is applied. If you have exceeded the number of tickets you can purchase at the Member rate, the system will automatically bump the remaining tickets purchased to the Discounted rate.
For a mail order, it can take up to two (2) weeks from date of order to delivery. If two (2) weeks have passed and you have not received your order, please contact us in writing or via email with a description and date of your order.
You can call or email us Monday–Friday between the hours of 9 a.m.–5 p.m. EST: (800) 342-4306, ext. 243, or (518) 785-1900, ext. 243. PEF MBP is not open on weekends.