FAQs (Tickets)


How can I get my order faster?

First class shipping is FREE and please allow up to 2 weeks. If you want next day or 2-3 day shipping, choose one of these shipping options:

  • Overnight: $15.00. Allow 1 day, if ordered by noon, Monday-Thursday. Note: if ordered by noon on Friday, UPS will deliver on Monday. And if ordered Friday afternoon, UPS will pick-up on Monday and deliver to you on Tuesday.
  • Trackable: $5.00. Allow 2-3 days. Order ships via USPS same day if ordered by noon, Monday-Friday.

Is the office open on weekends?

No. We are open Monday-Friday 9:00 am-5:00 pm, except on state recognized holidays.

I entered a promo code and it didn’t reduce my total cost. What’s wrong?

Type in the promo code that you are using and then click the yellow arrow and the promo code will be applied. Once that is done, the promo code will appear below the box and there will be a message stating that the promo code has been applied.

Can I order tickets online and still pick the tickets up at the office?

Yes. Go through the shipping and billing information to get to the shipping option screen. Select “pick-up at our Latham office” and we will have your order waiting for you when you arrive, but please allow 2 hours for us to process your order before your intended arrival time.

Can I order tickets online and have someone pay when they get there?

To order tickets, a payment must be applied. We do not have the capability to place tickets on hold because some tickets have a very limited quantity.

What ordering method will get me my tickets the fastest?

Ordering via our eStore, which is open 24/7, is always the best. You can select “Pick-Up” as a shipping method if you live within driving distance. Please allow 2 hours for your order to be processed before your intended pick-up time. Otherwise, you can select Overnight or USPS Trackable shipping for an additional fee. And, if your order is received by noon, Mon-Thu (non-holiday) your order will ship the same day.

Can I use someone else’s PEF Membership Identification Number (MIN) with their permission to purchase tickets?

Yes, if you are paying with cash.

Why aren’t we able to get e-tickets for everything?

Not all vendors have them available and often, the best savings are not associated with e-tickets. However the availability of e-tickets is growing.

Why don’t you accept American Express or Discover?

To keep ticket costs low, we accept credit cards that charge a lower processing fee.

Is your office open during lunch?

Yes, but please keep in mind that lunch is a very busy time and we operate with less staff as our staff must take lunch between 11:00 am and 2:00 pm. Therefore, if you try calling in to place an order you might not get through to a staff member.

Can I order over the phone?

Yes, Monday-Friday from 9:00 am-5:00 pm. Online hours are 24/7. Always check our eStore for the most current information on ticket selections. And if tickets are sold out, it will state “Out of Stock”. This is usually only temporary while we await new inventory unless it’s a limited engagement product such as a Broadway show, or seasonal product.

When is the best time to visit your office to place an order in person (i.e. slow times)?

From 9:00 am to noon, Monday-Friday is usually the slowest time. If you live local and order your tickets online at least 2 hours before your intended arrival time, you can avoid longer lines. We will process your order and have your tickets ready and waiting for you when you get here.

Do you offer “Will Call” tickets?

We offer “Will Call” tickets for certain “Special Events”, but this is rare. If you are within driving distance of our Latham office, you may select the “Pick Up” shipping option. Please allow 2 hours for your order to be processed before your intended pick up time.

Can a non-member pick up my order?

Yes, you can have someone else pick up your order if you tell us the name of the designated person. If you are placing the order online, there is a Note Section in the screen that comes up AFTER you enter your credit card information. Enter the name of your designated person in this notes section. If you order over the phone, tell us at the time of ordering that someone else will be picking up the tickets and we will make a note on the order. The person picking up the tickets will need to show a photo ID.

Can tickets be emailed to me?

A growing number of tickets can be emailed. They will be marked as such in the eStore.

Can I just show my PEF ID and get a discount?

Certain venues or retail locations will offer members a discount when presenting their PEF ID card. Check the MBP eStore for a list of destinations that offer this option.

Can I add a personalized message to the order that I am having shipped to someone else?

No. Our system has a box for “Special Instructions”, it is for internal staff use only. This section is designed for you to be able to tell us if you plan to pick up your tickets at a certain time or day, or if someone else will be picking up the tickets for you.

I emailed a question online. It’s been 15 minutes and I haven’t gotten a response.

We make every effort to respond to emails as quickly as possible during our weekday office hours, but depending on the number of members being serviced at any given time, we cannot always respond immediately. Also, if you email PEF MBP after 3:00 pm on Fridays, you may not receive a response until Monday morning.

Where can I get an order form to place an order by mail?

While we highly encourage orders to be placed online, it is possible to order by mail. Send a letter to PEF MBP and include your full name, PEF Membership Identification Number (MIN), a detailed list of items ordered, and a check made payable to PEF Membership Benefits Program, PO Box 12414, Albany, NY 12212. Also include a daytime phone number in case we have questions regarding your order.

How many tickets can I order?

Please review our Terms & Conditions as the number of tickets you can order may vary by vendor and season.

My order has not arrived. What should I do?

For a mail order, we estimate two (2) weeks from date of order to delivery. If two (2) weeks have passed and you have not received your order, please contact us in writing or via email with a description and date of your order.

How can I get more help with my order?

You can call or email us Monday–Friday between the hours of 9:00 am to 5:00 pm EST: (800) 342-4306, ext. 243, or (518) 785-1900, ext. 243. PEF MBP is not open on weekends.