First class shipping is FREE and please allow up to 2 weeks. If you want next day or 2-3 day shipping, choose one of these shipping options:
No. We are open Monday-Friday 9:00 am-5:00 pm, except on state recognized holidays.
Type in the promo code that you are using and then click the yellow arrow and the promo code will be applied. Once that is done, the promo code will appear below the box and there will be a message stating that the promo code has been applied.
Yes. Go through the shipping and billing information to get to the shipping option screen. Select “pick-up at our Latham office” and we will have your order waiting for you when you arrive, but please allow 2 hours for us to process your order before your intended arrival time.
To order tickets, a payment must be applied. We do not have the capability to place tickets on hold because some tickets have a very limited quantity.
Ordering via our eStore, which is open 24/7, is always the best. You can select “Pick-Up” as a shipping method if you live within driving distance. Please allow 2 hours for your order to be processed before your intended pick-up time. Otherwise, you can select Overnight or USPS Trackable shipping for an additional fee. And, if your order is received by noon, Mon-Thu (non-holiday) your order will ship the same day.
Yes, if you are paying with cash.
Not all vendors have them available and often, the best savings are not associated with e-tickets. However the availability of e-tickets is growing.
To keep ticket costs low, we accept credit cards that charge a lower processing fee.
Yes, but please keep in mind that lunch is a very busy time and we operate with less staff as our staff must take lunch between 11:00 am and 2:00 pm. Therefore, if you try calling in to place an order you might not get through to a staff member.
Yes, Monday-Friday from 9:00 am-5:00 pm. Online hours are 24/7. Always check our eStore for the most current information on ticket selections. And if tickets are sold out, it will state “Out of Stock”. This is usually only temporary while we await new inventory unless it’s a limited engagement product such as a Broadway show, or seasonal product.
From 9:00 am to noon, Monday-Friday is usually the slowest time. If you live local and order your tickets online at least 2 hours before your intended arrival time, you can avoid longer lines. We will process your order and have your tickets ready and waiting for you when you get here.
We offer “Will Call” tickets for certain “Special Events”, but this is rare. If you are within driving distance of our Latham office, you may select the “Pick Up” shipping option. Please allow 2 hours for your order to be processed before your intended pick up time.
Yes, you can have someone else pick up your order if you tell us the name of the designated person. If you are placing the order online, there is a Note Section in the screen that comes up AFTER you enter your credit card information. Enter the name of your designated person in this notes section. If you order over the phone, tell us at the time of ordering that someone else will be picking up the tickets and we will make a note on the order. The person picking up the tickets will need to show a photo ID.
A growing number of tickets can be emailed. They will be marked as such in the eStore.
Certain venues or retail locations will offer members a discount when presenting their PEF ID card. Check the MBP eStore for a list of destinations that offer this option.
No. Our system has a box for “Special Instructions”, it is for internal staff use only. This section is designed for you to be able to tell us if you plan to pick up your tickets at a certain time or day, or if someone else will be picking up the tickets for you.
We make every effort to respond to emails as quickly as possible during our weekday office hours, but depending on the number of members being serviced at any given time, we cannot always respond immediately. Also, if you email PEF MBP after 3:00 pm on Fridays, you may not receive a response until Monday morning.
While we highly encourage orders to be placed online, it is possible to order by mail. Send a letter to PEF MBP and include your full name, PEF Membership Identification Number (MIN), a detailed list of items ordered, and a check made payable to PEF Membership Benefits Program, PO Box 12414, Albany, NY 12212. Also include a daytime phone number in case we have questions regarding your order.
Please review our Terms & Conditions as the number of tickets you can order may vary by vendor and season.
For a mail order, we estimate two (2) weeks from date of order to delivery. If two (2) weeks have passed and you have not received your order, please contact us in writing or via email with a description and date of your order.
You can call or email us Monday–Friday between the hours of 9:00 am to 5:00 pm EST: (800) 342-4306, ext. 243, or (518) 785-1900, ext. 243. PEF MBP is not open on weekends.