Help
|
Q. How can I get more help with my order? A. You can call or email us Monday – Friday between the hours of 9:00 to 5: 00 Eastern:
MBWebrequests@pef.org
(800) 342-4306 ext. 243
(518) 785-1900 ext. 243
|
|
Q. Can I order items for friends and family? A. Yes. You can also request that we ship directly to their addresses. Please specify the shipping address if it’s different than your primary address.
|
|
Q. How many tickets can I order? A. Please see Terms & Conditions as it varies by vendor and season.
|
|
Q. My order has not arrived. What should I do? A. We estimate two (2) weeks from date of order to delivery. If you have not received your order, please contact us in writing with a description and date of your order or
Email: MBOrders@pef.org
|
|
Q. How do I change my password on this site? A. Click on "Your Account" located on the top navigation bar. Then, on the left side click on "Change Password".
|
|
Q. What if I forget my password? A. You must sign on the FIRST time you visit the new eStore with your temporary password (your 5 digit zip code). Then you will be prompted to change it. IMPORTANT: Enter an email address if you want help in the future in recalling your password, so we can email it to you.
|
|
Q. How can I request that you add a new vendor? A. We are always looking for new statewide and regional vendors. Please email or write us with your ideas!
Email: MBWebrequests@pef.org
PEF Membership Benefits Program
P.O. box 12414
Albany, NY 12212-2414
|
|
Q.How do I stay updated on new items added to the eStore? A. The best way to get timely and relevant information is to provide us with your personal email address. We will also be conducting surveys from time to time inquiring about your interests and preferences so we can design benefits with you in mind!
|